Subject: [Bookshelf Support] Re: Assistance needed with general Bookshelf query: Simon Rodan
From: "Darren Sibley (Bookshelf Support)" <support@vitalsourcesupport.zendesk.com>
Date: 08/24/2015 04:08 AM
To: Simon Rodan <simon.rodan@sjsu.edu>

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Your request (#3124884) has been updated. Reply to this email or click the link below:
http://support.vitalsource.com/hc/requests/3124884

Darren Sib

Darren Sibley (Bookshelf Support)

Aug 24, 07:08

Hi Simon,

Thank you for contacting VitalSource support, and sorry to see that you are not receiving clear instructions.

If students need to purchase this book, please direct them to the following McGraw Hill Create page: https://create.mheducation.com/shop/#/catalog/details/?isbn=9781308619774

This site will allow students to purchase the book, then access via VitalSource.
If students have already purchased the title, they will need to sign into McGraw Hill Create (available on the above link) , then click through their McGraw Hill bookshelf and choose the "read online" button. This will add the book to their VitalSource accounts.

If any students find that they can still not access the book, please advise them to send a copy of their McGraw Hill purchase receipt to us, and we will be able to fix the issue.

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Darren Sibley VitalSource Tier 2 Support
support@vitalsource.com
vitalsource.com

For 24/7 VitalSource Support please visit: http://support.vitalsource.com

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